WorkGY — Support & Contact
This is the source content for the public-facing support page Apple requires (Support URL in App Store Connect). It must be live at a real URL before submission.
How to get help
Frequently asked questions
I'm a customer
- How do I post a task? Open the app → tap Post a task → fill in title, description, budget, category, and address → submit.
- A worker accepted / I accepted a worker — what now? Open Bookings → tap the booking → Pay the GY$1,500 connection fee (Stripe PaymentSheet; WorkGY never sees your card). You're connected with your worker immediately.
- What does the connection fee cover — and how do I pay for the job? The fee connects you with your worker; it's the only thing WorkGY ever charges you. The job price and payment are agreed directly between you and the worker (cash or any method you both accept) — WorkGY doesn't process or hold the job payment.
- The job wasn't done correctly. Message your worker in chat first. If that doesn't resolve it, mark the booking as Disputed from the booking detail — a WorkGY team member will follow up. (Note: WorkGY can act on the connection fee and on accounts, but the job payment itself is between you and the worker.)
- What happens if a booking is cancelled? If either party cancels a paid booking, the connection fee comes back to you as WorkGY credit, applied automatically to your next connection. Credit is issued for up to 3 cancelled paid bookings per rolling 30 days; beyond that, no credit is issued and the account is flagged for review.
- How do refunds work? Cancellations are credited as above. Real-money refunds to the original card are exceptional — reviewed manually by the WorkGY team for disputed or cancelled bookings, and can be full or partial up to the fee paid. See the Terms of Service §6.
I'm a worker
- Why am I not seeing jobs? Confirm: (1) your profile is approved (
Worker home → profile), (2) your selected categories match available tasks, (3) your service radius covers the tasks' locations. - Does WorkGY charge me anything? No. Workers pay no fees and receive no payments through WorkGY. The customer pays WorkGY a fixed connection fee to connect with you; WorkGY takes no cut of your job price.
- How do I get paid? Directly by the customer — agree the price and payment method in chat (cash or whatever works for you both). WorkGY does not process, hold, or guarantee the job payment, so agree terms clearly before you start.
- How do I update my service area? Worker home → profile → re-onboard (Phase 21 will add an inline edit).
Both
- I forgot my password. Tap Forgot password on the login screen → enter your email → check inbox.
- I want to delete my account. In the app: Settings (gear) → Delete account. Deletion is immediate and irreversible; completed-booking records are anonymized (see the Privacy Policy). You can also email privacy@workgy.gy.
- I think there's a bug. Email support with: app version, iOS version, device model, and a screenshot. We'll triage and reply.
Reporting safety issues
If you experience harassment, threats, or any illegal activity:
- Stop messaging that user.
- Email trust@workgy.gy with screenshots and the booking / conversation id.
- If you feel unsafe in the moment, contact local emergency services first; WorkGY second.
Press / business
business@workgy.gy
Legal / privacy requests
legal@workgy.gy — accepts GDPR / CCPA requests, law-enforcement subpoenas, and DMCA notices.
Status
- iOS app outage updates posted to the support page above.